When working on a client upgrade we generally break the work up into four separate phases. Each of these phases has different responsibilities.
Phase 1 - Installation and Configuration (typically performed by us)
Phase 2 - Testing of the upgrade (typically performed by you and us)
Phase 3 - Go Live (typically performed by you and us)
Phase 4 - Post Go Live support for a pre-arranged period of timeHaving a plan for the upgrade of your system ensures that all the proper work is reviewed and approved prior to making a decision to go live with your new upgraded system. It's far better to catch potential issues prior to the day you "flip the switch" and we've found the best way to do this is through proper phasing and testing of the upgrade.

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